Reference

Privacy Policy for your lottewel account

We keep this page focused on what data we collect, why we keep it, and how you can ask us to change it.

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lottewel Privacy Policy for your lottewel account
REQUEST ROUTES

Where to send privacy requests

If you want to ask about a correction, deletion, access request or a complaint about how we handled your data, start from the account area or the site form. We keep the path simple so you can send the request from the same email linked to your account, which helps us match the right record without delay. If the request needs extra checks, we will ask for them before we make a change.

Team online

Account area

Send a message from your account area when you want to see, correct or delete records. We may ask a few checks first so the request reaches the right account and stays secure.

Site form

Use the site form for privacy questions or a follow-up on any request. Add your registered email or phone so we can match the case to your record without asking for extra details.

Support inbox

If you prefer a written trail, send the request through the support inbox shown in your account footer. We keep the reply tied to the same case until the matter is closed.

STORAGE CHECKS

Cookies, records and account security

We handle privacy with a small set of rules: collect only what the account needs, keep access limited, and store records for a reason.

Data collection

We collect only the details needed to run the account, answer support requests and keep logs of sign-in activity.

Cookies

Cookies help remember your session, language choice and security checks.

Account security

We use password checks, device signals and sign-in alerts to reduce unwanted access.

Payment records

When you use UPI, Paytm, PhonePe or Google Pay, we keep the transaction reference, status and related verification logs.

Retention

We keep records only for the period needed for account service, support, security, tax or legal duties.

Your requests

You can ask to see, correct or remove certain records by sending a request from the account area or the…

Common privacy questions on lottewel

These questions cover the privacy points people ask us most often: what we collect, how cookies behave, how payment records are used and how you can ask for changes. We keep the answers plain, because the point of this page is to help you understand the record trail around your account, not to bury it in legal phrasing. If something still feels unclear, use the contact paths below and we will help you match the right request to the right record.

We collect the details you submit, plus device and session data that help us run the account, verify requests and keep activity traceable. If you contact support, we also keep the message and the follow-up.

Yes. Cookies help remember your session, language choice and security checks. If you clear them in your browser, some pages may ask you to sign in again because the session record is gone.

When you add funds or ask for a withdrawal through UPI, Paytm, PhonePe or Google Pay, we keep the reference number, status and related checks so we can match the payment and resolve disputes.

We keep records only for the period needed for account service, support, security, tax or legal duties. Once that period ends, we delete or anonymise what is no longer required where local law allows.

Yes. Send the request from your account area or the site form, and add the email or phone linked to the account. We may ask for proof before changing or removing records.

Only staff and service partners who need the data to run the account, answer your request or meet legal duties can access the relevant records. We keep that access limited to the minimum needed.

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